Sr. Specialist Field Service Technician

EssilorLuxottica is actively seeking a skilled and experienced Sr. Specialist Field Service Technician to join their dynamic team. This exciting job opportunity is perfect for professionals passionate about hydraulic jobs and industrial maintenance. The selected candidate will ensure the fleet operates at peak performance, directly contributing to safety, efficiency, and sustainability in daily operations.

Responsibilities:

• Installs, repairs, and conducts repairs on the entire Precision Optics CNC machinery.
• Capable of reading and interpreting electrical, hydraulic, PLC, and pneumatic schematics.
• Offers technical assistance to customers via telephone or travel assistance.
• Assists customers with customer service and in shipping/receiving by identifying the part.
• Maintains a regular travel schedule that includes approximately 80% traveling to customers, and 20 percent office, trade show, training, and coordination meetings.
• Offers quick and precise technical assistance via telephone calls to customer service.
• Resolves customer problems promptly.
• Maintains communication with the Field Service Manager to discuss schedules.
• Prepares expense reports.
• The company provides manuals and other information for customers upon request.
• Participates in trade shows and exhibitions.
• Participates in product and operation education at Wetzlar, Germany, and Switzerland on an inquiry.
• Prepares the customer's trip and call reports.
• Updates and maintains the customer database.
• Prepare Service Work Orders to be used for every customer visit.
• Other duties as required.