Network Control Technician

The role:

The Network Control Technician will play a key role in Control Operations and is required to assist the Duty Network Manager to manage company operations on a 24/7 basis without senior management involvement; except in emergencies. You will be a customer-focused, logical-thinking problem solver, who is used to a fast-paced working environment where prioritizing your workload is key.

Responsibilities: 

• Using all available information to provide continual technical support to operational teams before and during incidents on the water network. Ensuring that the quality of service provided to customers meets Company and Regulatory standards.
• You will be minimizing customer water supply interruptions via the identification of abnormal performance and diagnosis of incidents and to ensure appropriate escalation.
• Investigate issues, assess risk, factually record actions, agree on outcomes, take action & record decision-making and issues on appropriate Company systems.
• Commit to participate in training and qualified development to become fully effective in the Control
• Operations environment.
• Providing recommendations and evidence to assist with the rapid resolution of water network incidents. Maintain historical contingencies and mitigations in support.
  

What you need:

• Working knowledge of or the ability to learn hydraulics, valve operation, pressure, flow, and leakage monitoring/control.
• Able to forecast and predict outcomes, Can make strategic recommendations utilizing data available from the network.
• Experience in the use of relevant systems e.g. Serck/SCADA, GIS, Waternet, CORTECH, Hi-affinity,
• MAXIMO, Puzzel, CTrack, SharePoint, MS Office, and other business systems.
• Full driving license and access to a vehicle as there is a requirement to be able to co-locate to our alternative Operations Centre in Hertfordshire and Buckinghamshire should the business require it.