Service Engineer

Job Summary:

Under the direction of the Regional Service Manager, the Service Engineer will be based in Egypt and will be responsible for promoting positive conduct through the policies and practices of the Company and management. Implement Field Service Activities such as Commissioning, Solving, DVC Migration, and field-related Control and Safety valves, Regulators, and Pneumatic/Hydraulic & Electric Actuators. He will implement Emerson standards with an emphasis on Safety & customer focus and personal safety!

In This Role, Your Responsibilities Will Be:

• Facilitating, Coordinating, and performing field service and in-situ repair activities including mechanical, assembly and calibration, fault finding, and technical support to customers throughout the African region.
• Support Other Regions, especially during STO (shutdown, turnaround, outage) peak.
• Responsible for maintaining and ensuring equipment (modems, calibrators, laptop) is fit for purpose.
• Continuously look out for all Flow Controls Business Units opportunities and cascade them to respective BUs.
• On-time submission of service reports/timesheets/expenses immediately after the job. 
• On-time Debrief of jobs after 1-2 days after job completion.
• Ensure accurate submission of timesheets, expenses, reports, and other relevant documents required for on-time invoicing and meeting the POR. 
• Constantly try to improve the company’s performance towards higher customer service standards and improve financial performance. 
• Responsible for maintaining and ensuring security permits are in place and valid to support local customers promptly.
• Continuous communications with sales channels & LCS customer service to meet customer expectations.
• Responsible for self-improvement/enhancement of skills in FCTL products.
  Initiate and Implement Service leading to Sales Strategy.
• Conduct customer training upon receiving Instructor certification.
• Support Sales by promoting new FCTL products and technology to End-users and customers during site visits or field service activities.
  100% Utilization of Safety app and other Digital Tools.
• Perform site walk-downs whenever required and recommend required spares or services in collaboration with the Sales team and LCS quote team.
• Other functions as assigned and vital.
  

Who you are?

• You share Emerson's ethics and values, including Integrity and Trust.
• You are committed with a problem-solving attitude. You have experience in building effective teams and conflict management. 

For this Role, You Will Need:

• Mechanical, Electrical, or Instrumentation education.
• Strong Language skills-French & English
• Team Management experience
  

Preferred Qualifications that Set You Apart:

• Strong Field Service background specially focused on Final Control products - Control, Automated,
• Pressure Management, Isolation Valves, and Actuation including Pneumatics, Electrics, Hydraulics,
• Gas over Oil, Multiport, and all other associated equipment. 
• Extensive knowledge in fixing & repairing Control and Actuated valves and comprehensive proven understanding of digital communication protocols - HART, Fieldbus, Profibus, Modbus, FDT/DTM technologies.
• Experience in the Control valve service industry with a proven record of turnaround execution and field service activities 
• Proven track record related to commissioning and fixing. 
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process-related problems is strongly preferred. 
• Excellent communication, interpersonal, and customer relations skills are a must.