Field Service Technician

Category:  Kalmar
Facility:  Service
Location:  Port of Brisbane, QLD, AU

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count. 

Making every move count

Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises
Knows the customers’ Installed base 
Responsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads
Accountable for: Customer satisfaction, quality workmanship, and first-time fixes
As per work agreement: weekend work (stand-by), shift work, overtime, remote travel

On offer:

• Competitive salary package commensurate with experience
• Opportunity to work for a Global Company
• Learning & Development opportunities to progress your career
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• Paid Community Service Leave
  

Main tasks and responsibilities

• Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including Planned maintenance, Conducting repairs on breakdown, Fault finding,
• Contributing to effective OH&S practices
• Actively builds good customer relationships through professional behavior and customer-minded interaction.
• Actively builds profitable Kalmar service business in the country by well-planning work days and providing service at high quality and on time to customers.
• Prepares well for service jobs: service history, parts, customer address, and contact, onsite on time, etc.
• Executes daily service jobs, properly signing in and out at the customer’s site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments, etc.
• Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, and service report, and properly signed out with the customer contact.
• Report any unsafe equipment (Service vehicle, Tooling, Equipment, etc.) to the relevant manager.
• Continuously learns about new Kalmar equipment
• Reports service work (during the day, at the end of each job)
• Reports work time (daily)
• Provides sales leads to relevant parties and other opportunities at the customer site
• Keeps van stock up to date and accounted for
• Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date
• Company-provided tooling to be secured, maintained and accounted for.
• Close cooperation with customer service contacts, spare parts division, etc.
• Other duties as requested by your manager
  

What you’ll need to succeed

Education

Mechanical or Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician
Minimum year 10 high school
Ability to participate in training on and off the job with above-average ability to learn and apply new skills.

Experience

Ability to fault-find unsupervised
Ability to test & understand hydraulic & electrical circuits/diagrams
Ability to strip & rebuild mechanical components e.g. differential

Experience using email and ICT

Industrial/commercial heavy equipment background
ECU / PLC experience/exposure advantageous
Ability to plan efficient service execution

Competencies

• Team player
• Proactive with a can-do attitude
• Self-starter
• Results-oriented
• Ability to achieve deadlines
• Career-focused
• Motivating and Inspiring people
• Ability to get things done
• Good customer communication, structured, service-minded, customer-oriented
• Literacy in the English language written and oral
  

Knowledge

In the knowledge of hydraulic, mechanical, and electrical systems.
Customer solutions focused

Licenses (preferred)

Disconnect Reconnect restricted electrical license
Forklift operator’s license
Elevated work platform license
Working safely @ heights