Quality Conformance Coordinator

Job Purpose

As a Quality Conformance Coordinator, you will examine and analyze the root cause behind operational nonconformities/compliance of all equipment serviced by dnata Technical Services, as obtained from customer feedback, operational reports, external and internal audits MMS reports, etc., to be able to provide concerned Workshops Line Manager with clear recommendations for corrective action and/or service recovery. Ensure the changed/ improved/ modified procedures and working instructions are incorporated in appropriate operational and procedures manuals, and they are adhered to in day-to-day work practices, by carrying out periodic inspections of the dTS workshops to ensure their compliance with established maintenance standards and procedures. Conduct gap analyses of existing processes and management systems and facilitate the implementation of corrective actions to attain compliance with new applicable standards and guidelines.

Your responsibilities will include but not be limited to:

· Develop annual plans for Audit & revision of SOP/WIs, to ensure that all sections of dTS are covered as per the legal & regulatory requirements

· Develop an Annual audit plan to cover all maintenance-related activities performed by dnata Technical Services Workshops at varying stages of the maintenance cycle

· Reviews Preventive Maintenance Job Plans and carries out audits to ensure that tasks are as per OEM recommendations and adequate to perform high-quality maintenance.

·  Reviews the staff knowledge, availability of tools, parts & facility to carry out each task with quality & safety and provides recommendations to dnata Technical Services management.

· Carries out maintenance audits per the annual audit plan to ensure that all tasks comply with the relevant standards thereby consistently achieving optimum operational reliability of all equipment/vehicles.

· Analyses the root cause behind non-compliances identified during the audits and provides recommendations for corrective action Recommendations should focus on improving productivity, reducing equipment rework and downtime, and compliance with relevant SOPs

· Audits the maintenance management system periodically to ensure that the data entered is accurate, and provides the necessary information required for complying with EMS/QMS manuals & safety standards.

· Reviews & audits the SOPs and Work Instructions (WIs) as per the annual audit plan and advises the relevant line manager and the Quality & Standards Manager of any required amendments

· Identifies & highlights any defects or operational non-compliances obtained from customer feedback, operational reports, internal & external audits, and MMS reports.

·  Supports dnata Technical Services workshops by ensuring changes to procedures and working instructions are appropriately implemented at the operational shop floor once these have been agreed by senior management and changes made to operational and procedural manuals.

Qualifications & Experience
To be successful in this role you will possess the following:

· Vocational or Diploma in either Mechanical/Electrical/Electronic or Automobile Engineering from reputed Institution

·  An accredited qualification in Quality Management

·  Experience: Vocational or Diploma Holder: 4-6 years of maintenance experience on heavy duty Equipment in a similar engineering environment 

·  English Level 5

·  Proficient IT and Computer Literacy

·  Proficient Supervisory Skills

·  UAE Driving license

·  Theoretical and practical knowledge of mechanical, hydraulic, automotive, and electrical/electronic systems.

·  Practical knowledge of equipment operation, maintenance, and engineering.

Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section. Join our growing team and enjoy a competitive remuneration package and discounts on flights and hotel stays. Find out more about working with us on our website www.emirates.com/careers