Field Service Technician-Heavy Equipment

Job Posted: 2024-10-30
Location: San Antonio, TX, US
Field Service Technician - General

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our San Antonio, Texas location.

This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines.

What can HOLT offer you?
A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more! There is also a Sign-On Bonus of up to $5,000 for those qualified.

Education and Experience:

At least two years of diesel-powered heavy equipment repair experience in a field environment preferred
MSHA certification preferred
Air conditioning certification preferred
Crane/Rigger certifications preferred
High school diploma or equivalent preferred
Graduation from a diesel technology program preferred

Additional Requirements:

Valid Driver’s license required
Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
Must have all required mechanic hand and pneumatic tools (metric/standard)
Travel required with a possibility of an overnight stay

Essential Functions:

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs minor repairs and minimal troubleshooting offsite with minimal supervision
Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles basic components
Tests, makes adjustments and verifies proper operation of all repairs and adjustments
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and task to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned

Knowledge, Skills, and Abilities:

Knowledge of safe work procedures and practices
Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
Exceptional skills in customer service
Basic diagnostic and troubleshooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time-constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work