Manitowoc Crane Care Training

Manitowoc Crane Care Training in Central America and the Caribbean

Previously, Manitowoc Crane Care Training was only offered in the United States, and dealers in other regions faced two main challenges: the high cost of sending technicians for training and the language barrier, as training was only available in English.

Recently, however, Manitowoc Cranes has expanded its Spanish-language Crane Care training programs in Central America and the Caribbean, focusing on enhancing aftermarket service quality in the region. The latest two-week training sessions took place in April at Euromateriales, a Manitowoc dealer in Costa Rica. A group of 14 technicians who work for four Manitowoc dealers in the region—Euromateriales (Costa Rica), Akbar (the Dominican Republic), TecnoGrúas (Panama), and Nimac (Nicaragua)—attended the classes.

Manitowoc offered four training sessions in Mexico and five throughout Central America in 2016 for beginner and intermediate levels. The company’s goal is to improve on that number by offering even more training opportunities in 2017. Across the Americas, Manitowoc offers training sessions in three languages to meet local demand: English, Portuguese, and Spanish.

Manitowoc has expanded Spanish-language training programs in Latin America so that technicians working at regional dealers can increase their knowledge of the company’s cranes and systems.

By the end of the program, trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving customer service and increasing customer uptime.