Depot Assistant

Contact: Pirtek Leyton

Name: Garry Samroo

Salary: TBC based on experience

Email: garry.samroo@pirtekcentre.co.uk

Address: Unit B02 Leyton Industrial Village, Argall Ave London E10 7QP

Phone: 020 8556 9500

Key functions & responsibilities

• Provide a friendly and helpful response to customer inquiries to their total satisfaction to contribute to improving service levels to be the best in the industry.
• Answering the phone and helping the Centre Manager to control and direct the mobile engineers and vans
• Always be well-presented and use appropriate Personal Protective Equipment as required.
• Assemble hydraulic hoses to customer requirements.
• Assist with stock control, ordering, and product sourcing
• Actively promote Pirtek products and services to Trade Counter customers
• Proactively sell to both existing and new customers to meet and exceed sales and margin targets, and to continually work to build and develop the customer base at the branch
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximizing sales/stock turnover
• Log and process jobs through the Pirtek IT system
• Pro-actively promote Pirtek products and services to walk-in customers
• Assist the Centre Manager with stock control, ordering, and distribution to the technicians
• Assist Centre staff within the franchise when requested
• Day-to-day operation of the sales counter area, ensuring it is kept clean, presentable, well stocked, and merchandised at all times
• When required, use a company vehicle to deliver products
• To assist Mobile Technicians within the workshop and on-site when required.
• General housekeeping of the center

Skills & competencies

• Good communication skills, both orally and in writing
• Basic mechanical knowledge
• The ability to present oneself professionally and courteously to customers and staff
• It would be preferential, but not essential, to have a business-to-business or trade counter experience.
• A base knowledge of mechanical systems
• Ability to work unsupervised and to time constraints
• Successful completion of any Pirtek Training program as requested by management
• Computer Literate with a good knowledge of MS Office products
• Good manual dexterity and physical ability- for hose assembly and stock control