Field Service Technician

Business:  Hiab
Job Function:  Service
Location:  Hagerstown, MD, US

Compensation Data

Salary ranges from $35-$38 per hour based on skills and experience.

 You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas while providing our existing employees with new and interesting career opportunities. Your talent, experience, and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

 $3000 SIGN ON Bonus!
Employees' First Way of Life: all of us should experience Easiness, Empowerment and Excellence every day at work
Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon the first day of employment
401k program with a 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Boot allowance
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop, and/or credit card, all to be used for the purpose of conducting company business
Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.  Responsible for contributing to productive customer relationships as well as following Best Practices in all administrative and technical activities.

Main Tasks and Responsibilities
 

Technical and product knowledge

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by the District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment
 

Managing the customer

Respond to Customers in a way instructed by the District Service Manager to maximize customer satisfaction  
Follow Hiab Customer Satisfaction Guidelines 
 

Risk management

Protect self and others
Follow applicable safety rules, agreed working practices, and environmental requirements 
Alert the District Service Manager if equipment safety is jeopardized due to any reason
Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
Responsible for keeping assigned service vehicles maintained to manufacturer standards with support from the fleet management company
Respect and protect Hiab and third-party property (tools, vehicles, facilities, equipment) and business activities
 

Service process

Inspect, troubleshoot, report, plan, and then conduct service or repair as instructed by District Service Manager
Submit regular reports in the format specified by the District Service Manager 
Keep adequate records and maintain documentation in line with agreed standards
 

Commercial Awareness and Cost Effectiveness

Plan and manage personal time and resources for maximum benefit of Hiab and the customer
Make judgments about the most cost-effective and efficient approach to providing service
Maintain documentation to ensure accurate invoicing to the customer
Manage and protect the security and traceability of spare parts
 

New business opportunities

Recognize sales opportunities and communicate with the District Service Manager 
Continuous Improvement

Provide feedback to the District Service Manager to support continuous quality improvement
Participate in innovative thinking about ways to improve service efficiency 
Coach/tutor junior colleagues and trainees as necessary 
Conduct yourself at all times in a way that promotes a positive image of the Hiab brand and follow the rules of the Quality System
And other duties, as assigned
 

Accountabilities:

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
Mobile, adaptable, and able to work in variable physical site conditions without direct supervision
Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following:  mechanical engineering, hydraulics, electrics, and electronics or equivalent due to experience
Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required 
Working knowledge of diesel engines and hydraulic drive systems
Fluent in local language and working knowledge of English, spoken and written
Operators licenses for all equipment used in line with local requirements
Maintain records in compliance with terms and conditions of agreements
Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
Understand, monitor and comply with all Safety and Environmental requirements
Own tools required
What you’ll need to succeed
 

Education:

 Minimal High School diploma/GED required
Technical or Secondary College preferred
 

Working experience:

 3+ years of mechanical, hydraulic, or electrical operations preferred 
 

Skills and competencies:

 Customer-oriented 
Able to cope with stressful situations
Capable of operating independently
Appropriate diagnostic and troubleshooting skills
Acts responsibly in the light of prevailing circumstances
Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
Able to safely operate equipment for the purpose of conducting tests and repair
Basic computer skills
 

Personal attributes or qualities: 

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
High sense of urgency
Service and customer focused
Passionate about driving performance improvements
Process oriented
Interested to join?
 

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.