Field Service Technician

Job Category: Field Service
Requisition Number: FIELD001334 
Full-Time: On-site
LocationsShowing 1 Location: Texas, USA

Essential Responsibilities and Duties:

• Travel to Customer Sites: Provide service for hydraulic and electrical equipment as requested and required, including domestic and international travel (75% travel required).
• Diagnosis and Troubleshooting: Identify and resolve issues with customer's hydraulic/electrical systems, collaborating with internal departments for efficient solutions.
• Computer-Based Diagnostics: Operate diagnostic equipment for hydraulic and electronic systems and develop service reports and other documentation.
• Customer Communication: Assist customers in understanding and operating the Company's products, ensuring proper use, and addressing technical concerns.
• Training and Education: Participate in or conduct customer training sessions to enhance their understanding of the products.
• Stay Current: Keep up-to-date with new technologies, industry trends, and best practices in hydraulic systems.
• Customer Feedback: Gather feedback to recommend improvements, identify upgrade opportunities, and share insights with engineers for product enhancement.
• Shop Work: Assist in the shop when required for repairs or maintenance.
• Work in Confined Spaces and Elevated Areas: Some tasks may require working in confined spaces or elevated areas, such as rig derricks (up to 200 feet).
• Offshore and Land/Vessel Work: Regular travel to customer sites, including offshore oil rigs, with potential assignments lasting up to 6 weeks. May be required to fly directly to a rig location and begin work immediately, which can be physically demanding if travel occurs without adequate rest. Climbing ladders and working in elevated, challenging positions are often required.

Qualifications:

Minimum Requirements:

Education: High school diploma, GED, or equivalent combination of education and experience. Fluid power technology or a related background is preferred.

Experience:

Minimum of 2 years of mechanical and electrical experience.
Specific experience with hydraulically operated machinery, troubleshooting, and system analysis.
Offshore experience is preferred.

Licenses/Certifications:

Valid driver’s license with a good driving record.
Valid passport or ability to obtain one.
Ability to pass offshore safety classes.

Technical Skills:

Solid understanding of hydraulic systems, including hydraulic pumps, valves, and schematics.
Ability to read and interpret basic electrical drawings and hydraulic schematics.
Proficient in Microsoft Office.
PASO system experience preferred.

Communication:

Strong communication skills to resolve complex issues and facilitate customer satisfaction.
Ability to listen actively and provide feedback to internal teams to improve customer satisfaction.

Other:

Satisfactory background check, motor vehicle check, and drug screening required.