Field Service Technician

Salary ranges from $37.00-$39.85 per hour based on skills and experience.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas while providing our existing employees with new and interesting career opportunities. Your talent, experience, and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

$3000 SIGN ON Bonus!

• Employees' First Way of Life: all of us should experience Easiness, Empowerment, and Excellence every day at work
• Comprehensive benefits package including; health, vision, dental, voluntary life/disability insurance upon the first day of employment
  401k program with a 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop, and/or credit card, all to be used to conduct company business.
  

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment, at external or Hiab locations in line with the Manager’s instructions.  Responsible for contributing to productive customer relationships as well as following Best Practices in all administrative and technical activities.

The Hiab facility is located in Fontana, CA, however all field service work will be conducted in the Las Vegas, NV and surrounding areas.

Main tasks and responsibilities

Technical and product knowledge

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by the y District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment 

Managing the customer

Respond to Customers in a way instructed by the District Service Manager to maximize customer satisfaction.  
Follow Hiab Customer Satisfaction Guidelines 

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices, and environmental requirements. 
• Alert the District Service Manager if equipment safety is jeopardized for any reason.
• Operate assigned service vehicles in compliance with Hiab driving policy and relevant state/federal regulations.
• Responsible for keeping assigned service vehicles maintained to manufacturer standards with support from the fleet management company
• Respect and protect Hiab and third-party property (tools, vehicles, facilities, equipment) and business activities 

Service process

• Inspect, troubleshoot, report, plan, and then conduct service or repair as instructed by District Service Manage.r
• Submit regular reports in the format specified by the y District Service Manager. 
• Keep adequate records and maintain documentation in line with agreed standards. 

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer.
• Make judgments about the most cost-effective and efficient approach to providing service.
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts