Field Service Technician – Maritime Cranes, Port Equipment, & Offshore- and Ship Cranes

Responsibilities
Reports to (Position) Customer Service Team Leader – Maritime Cranes Port Equipment & Offshore- and Ship Cranes

Role Summary
Provides any kind of service to the customer's company machines

Accountabilities / Key Performance Areas
•  Apply electrical, electronic, hydraulic, and mechanical theory and related knowledge to test and modify operational electrical machinery and electrically controlled, electronically controlled equipment and circuitry, hydraulic circuits and components, and mechanical equipment.
•  Diagnose, adjust, repair, or overhaul port equipment such as Harbour Mobile Cranes, Reach Stackers, Offshore- and Ship Cranes
•  Complete assigned paperwork as to procedures. As a minimum timesheet, work report, and expense report in the latest available version. Fill out all forms properly including the customer’s signature where applicable.
•   Cares and maintains company tools, machines, and equipment.
 

Primary Responsibilities (but not limited to)
•  Operate machine for tests, inspection, diagnoses, and troubleshooting.
•  Sets the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.
•  Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with the manufacturer’s specifications.
•  Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts.
•  Dismantle and reassemble heavy equipment using hoists and hand tools.
•  Clean, lubricate, and perform other routine maintenance work on company machines.
•   Examine parts for damage or excessive wear using relevant measuring devices.
•  Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.
•  Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine.
•   Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications
•   Oversees the maintenance of quality standards through visual and mechanical inspection methods.
•  Promotes a safe work environment by following on-site safety rules and ensuring the group and self-follow established safety procedures.
•    Oversees the handling and disposal of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar materials.
•  Successfully completed factory-authorized training.
• Demonstrate a working knowledge of company Service Software (i.e. Sculi and Crane Management software).
•  Prepare for jobs by checking parts and documentation for accuracy and completeness and any possible required online safety courses (i.e. customer-specific safety induction, MIST (Minimum Industry Safety Training)).
•   Complete jobs independently with as little assistance from others as possible.
•   Assist customers with troubleshooting, part and machine-related questions when needed.
•   Attends training sessions as required.
•   Maintains a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.
•   Cares and maintains company tools, machines, and equipment.
•   Maintains a positive attitude and role model for the other employees to follow.
•   Maintains company service literature, and maintains a high awareness of technical changes.
•   Assumes the lead person position.
•   Trains and/or mentors others in the department.
•   Refuses to carry out unsafe tasks in conflict with the company's procedures or technical rules.
•   Follows the company Field Service policy and the company code of conduct.
•   Restrict the tasks that may be assigned.
•   Responsible for ensuring that all field service equipment is compliant with health and Safety acts.
Desired Experience & Qualification
Education & Experience :
•    Qualified Artisan with a minimum of 3 years in Heavy Hydraulics & Auto  Electrical and mechanical fault finding experience (ex-field Service Technician an advantage).
 

Computer Skills :
•   The individual should have extensive knowledge of all Microsoft Office products such as Outlook, Word; Excel; PowerPoint.