Service and Support

Job ID: 2025-26608
Location: New Holland, PA, US
Job Family: Service and Support
Job Type: Full-time

This position is eligible for a HYBRID flexible work model in New Holland, PA.

• Be a technical resource for other members of the Precision Support team.
• Build and maintain Technical Documents for current use with specific procedures for our customers/technicians in the field.
• We will work hands-on with our dealers and customers to resolve issues by phone or face-to-face on occasion regarding factory fit, aftermarket, and digital solutions.
• Work closely with other product & precision support teams, field sales managers, and quality teams to ensure timely resolution to technical concerns/issues throughout the crop year.
• Provide feedback to Product management to improve the design of our solutions.
• Diagnosis of systems using electronic test equipment and interpretation of fault codes.
• Adjustments and settings for hydraulic, electrical, and application performance.
• Knowledge of procedures related to equipment repairs and preventive maintenance.
• Answer general inquiries related to the setup and operation of precision aftermarket solutions.
• Reacting quickly to HOT TOPIC issues and solving them professionally and efficiently.
   

Bachelor’s Degree or equivalent experience

• Minimum 3 years of technical experience with mobile equipment. Instead of a Bachelor’s Degree CNH will accept an Associate’s Degree or equivalent experience and 5+ years of technical experience with mobile equipment experience
• Experience with mobile equipment can be with agricultural, construction, or forestry equipment; on/off-road trucks; automobile and/or aviation and should include diagnostics of mechanical, electrical (12 or 24 volt DC), hydraulic systems and knowledge of electronic test equipment
  2+ years’ experience with precision agriculture support or utilization.
• CNH Industrial offers a wide variety of benefits that not only encourage wellness and preventive care but also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry-leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development, and paid leave for specific activities. Click here for more information!