Field Service Technician

Description
Summary:

The individual will be responsible for delivering demand and scheduled Field Service, Warranty Service, and System Start-Up to existing and new Oilgear customers worldwide. Service work will involve analyzing component and system malfunctions and supporting customer efforts to repair or implement repairs personally in order to get equipment functioning. Service activities will primarily be focused on Olmstead's legacy and new, present-design hydraulic equipment.

This position involves regular engagement with Oilgear Hydraulic and electrical Engineering groups in order to deliver needed customer support and to provide feedback from the field which will impact Quality and Design improvement.

The position will be expected to promote the sale of Oilgear upgrades to existing Installations and to competitive Installations within the customer base.

Essential Responsibilities and Duties:

Travel to customer sites to provide service for hydraulic/electrical equipment as requested and required.
Diagnose problems with customer's equipment working with the necessary departments to facilitate a timely and efficient solution.
Operate Computer-based diagnostic equipment designed to instrument hydraulic and electronic systems.
Develop Computer-based Service Reports and other documentation. Complete, maintain, and process pertinent paperwork as required on a timely basis.
Communicate with customers to help them understand how to use the Company's products properly.
Participate in or teach customer schools to facilitate the customer educational process.
Keep well-informed and stay abreast of new technology, developments, and procedures within the hydraulics industry.
Review Customer Installations for Opportunities to Upgrade and Improve Existing Equipment.
Provide feedback to engineers regarding technical problems encountered by customers so the overall quality level and customer satisfaction can be improved.
Work in the shop when needed
 

Qualifications:

Minimum:

High school diploma, GED, or equivalent combination of education and experience
Fluid power technology or other related education backgrounds preferred
Valid driver’s license with a good driving record
Satisfactory background and drug screening required
Solid Communication skills that will facilitate resolving technically challenging problems for and with customers and with internal Oilgear support.
Ability to resolve issues to closure while maintaining high levels of customer satisfaction.
Effective listeners function as the Voice of the Customer providing feedback  to foster improvement in Customer Satisfaction
Experience in Hydraulically Operated machinery specifically in service, analysis, and troubleshooting roles with demonstrated ability to understand Complex Hydraulic systems. Excellent technical aptitude and knowledge of Hydraulic Pumps, valves, and Hydraulic Systems.
Ability to read and interpret hydraulic schematics and basic electrical drawings required.
Minimum 2 years of mechanical/electrical experience required.
Offshore experience preferred.
Must possess a valid passport or the ability to obtain one.
Offshore travel required (domestic and international).
Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
Must be able to pass offshore safety classes
 

Working Environment and Physical Demands:

Ability to work in the Houston plant environment when needed
Some work performed in a non-air-conditioned shop environment
Some work performed outside in harsh environments
Ability to lift up to 50 lbs.
Exposure to shop environments such as noise, dust, odors, and fumes.
Bending and stooping
Sitting, Standing, and Walking

Training Requirements:

General Safety
ISO 9001
Applicable FOP’s
Forklift
Overhead Crane
Lock out tag out training

Personal Protective Equipment:

Safety glasses
Steel toe shoes/composite toe
May require other PPE, such as gloves, goggles, shields, aprons, etc, while performing specific tasks
The Oilgear Company is an at-will employer.